IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers.
See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before.
When you start working with Clientele ITSM, you may choose between ‘On-Premise’ or ‘Software as a Service’ (SaaS). Most companies opt for our SaaS solution, as it offers the added benefit of reduced maintenance and costs. On top of that, you’ll always be using the latest version of our software and therefore enjoy the latest features and security measures. Whatever solution you choose, your Service Management organization will benefit immensely.
Mproof’s software suite, Clientele ITSM, offers a wide array of possibilities for every organization. Regular is aimed towards smaller companies; Professional & CRM is geared towards sales driven companies; Professional & Advanced Reporting is perfect for organizations that want maximum control on their results and KPIs. Or choose Enterprise if you don’t want to make any concessions on your Service Management processes.
Thanks to built-in support for ITIL, ISM and USM processes and the integration with Microsoft Active Directory, AFAS and Exact Online, among others, our ITSM software is easily deployable in your organization. And our native support for managing customer data and quote and invoice management make Clientele ITSM an invaluable tool for all service organizations.
The functionality of the Clientele ITSM suite has been well thought out to put your customer first while focusing on your portfolio, the standardization of processes and the improvement of your performance. See the complete list of all functionalities that the software provides:
Support for 14 languages, including:
Interface
Notifications
Notes and events
User Management
Workflow
Approvals
Supplier data
Relationships with other reports
Stationaries
Unlimited fields
Search
Data limits
Organization and data management
Opportunity management
Quotation management
Purchasing management
Invoice management
Incident management
Change management
Service request management
Auto generate assets
Configuration management
Operational management
Release management
Problem management
Project management
Service catalogue
Service level agreements
Supply beheer
RMA
Knowledge management
Customer satisfaction surveys
Datawarehouse with SQL Server Analysis cubes
Cubes
Trend analyses
Metrics, including:
Interfaces via:
Reporting
Webparts for Microsoft SharePoint
Notifications
Compatible with:
Customer data
Timezone support
Audit module (ISO20000, ISO27001, NEN7510, COBIT)
Universal import connector (LDAP, XML, CSV, Excel, OLE DB, ODBC, web services)
Connections / integrations:
CTI ready
Barcode scanner ready
In recent years, Mproof has had the privilege of working for some of Europe’s largest enterprises. We are being appreciated for our holistic approach, among others. We offer an integrated approach and only finish our job when our customers are completely satisfied.
Or would you like to see an online demo? Let us know and we will be in touch.
