IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service.
These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers.
A process oriented approachRoyal Visio, a centre of expertise for the visually impaired and blind, sets strict standards for IT and internal services. After careful consideration, they’ve chosen Clientele ITSM, as it is a pleasantly operable, intuitive solution for their needs.
self-serviceThe employees of Swisslog are genuine engineers without an IT background. Fortunately, they work with Clientele ITSM, user-friendly and intuitive helpdesk software, to achieve outstanding results.
An integrated approachEvery division within SPIE has the freedom to decide what suppliers it uses. Therefore, it’s necessary to connect all systems together using an integrated approach. Clientele ITSM helps to achieve that goal.
Mproof, specialist in Service Management software and services, has officially obtained the ISO 27001 certification. This certificate, that was given after a series of audits done by The British Standards…
“Clientele ITSM dramatically improved our change and incident management processes.” When CIMB Group—a leading ASEAN universal bank—contacted Mproof in 2014, change management was basically non-existent in their organisation. IT staff…
Often, IT projects and ITSM implementations do not go as expected. The time schedule is exceeded, and the costs are at or above budget. Why is it that such projects…
In the coming years, Change Management will become an increasingly integral part of IT Service Management. Guiding and supporting IT staff is essential to the success rate of an ITSM…
Mproof, specialist in IT Service Management software and services, announced today the general availability of the latest release of Clientele ITSM®. This latest release of the Clientele ITSM software suite…
This release announces the availability of Clientele ITSM on Microsoft Azure. The new offering reduces the need for hardware infrastructure to provide customers with a cost effective, rapid and secure…
Clientele ITSM. Trusted by companies around the world. Created with in The Netherlands.
