The benefits of USM and MicroGaming • Mproof

USM as the standard method

Every organization today works according to processes. Frameworks such as ITIL have been popular for over 25 years, but it has not become any easier with the countless practices from those frameworks. Most people can no longer see the no longer see the forest through the trees. With USM this has been reduced to the core. USM offers an easy to learn method, based on business administration principles. The USM process model has five processes that can be used to control the entire service provision (in dozens of practices). Whether it concerns IT, another facility task area, or the primary tasks of a service organization.

Dynamic learning and MicroGames

Learning is of all times, all levels and throughout your entire life. Every organization or educational institution wants its employees or students to get the most out of the learning objectives. Where we used to send our employees to a training location for several days, today there are more and more options. The world has changed, and we have a shorter concentration span. That is why learning in a dynamic learning environment with microgames is so effective. The topics are presented to you when you are ready. All this in manageable chunks of around 15 minutes a day.

We all want to improve

More structure in our ways of working;

Optimal utilization of the quality of our employees;

Being more in control;

Offering a service that demonstrably meets the wishes of our customers.

Unfortunately, most change attempts fail because of ineffective management of the change process and not properly guiding employees who are affected by the changes. How do you ensure successful change? How do you deal with resistance from employees? In short, how do you get a better grip on your service organization? With Unified Service Management.

USM en dynamic learning

People who have known USM for some time know that USM could often be learned in a traditional way, so with books and training. Mproof and InThere have joined forces to bring the world of USM and dynamic learning together. This means that you can now also use a dynamic USM learning environment with microgames to allow your employees or students to learn and understand USM.